privacy policy
The Rojeston (hereinafter referred to as the “Company”) values the personal information of users and complies with relevant laws and regulations, including the Personal Information Protection Act.
This Privacy Policy has been prepared to inform you of the purpose of processing, items processed, retention period, method of destruction, and user rights regarding personal information collected during the use of The Rojeston website.
This policy applies to The Rojeston website's contact service and personal information processed during the use of the website.
Article 1 (Purpose of Processing Personal Information)
The company processes personal information for the following purposes.
Submit Inquiry via Website | Verify Inquirer and Submit Inquiry
Inquiry Response | Information on Inquiry Response and Processing Results
Handling Customer Feedback | Handling Customer Complaints, Requests, and Grievances
Dispute Response | Verification of Facts and Management of Related Records in Case of Dispute
Website Operation | Website error verification, security incident prevention, and maintaining service stability
The Company processes personal information only to the extent necessary for the aforementioned purposes, and if the purpose of use changes, it implements necessary measures, such as obtaining separate consent in accordance with relevant laws.
Article 2 Items of Personal Information Processed
The company processes the following personal information to provide the website inquiry service.
Required Items | Name, Contact Number, Email Address, Inquiry
Automatically generated information | IP address, connection date and time, browser and operating system information, website usage history
The company advises against entering sensitive or important personal information, such as resident registration numbers, bank account numbers, and health information, that is not necessary for processing inquiries.
Article 3 (Method of Collecting Personal Information)
The company collects personal information in the following ways.
Website Inquiry Form
Access records automatically generated during the use of the website
Information provided directly by the user via email or phone for inquiry processing
Article 4 (Processing and Retention Period of Personal Information)
The company destroys personal information without delay once the purpose of processing the personal information is achieved or the retention period expires.
Website Inquiry Submission and Response | 1 year from the date of personal information collection
Website Access and Security Records | 3 months from creation date
Records related to disputes or complaints | Until the relevant dispute or complaint is processed
However, if personal information must be retained for a certain period in accordance with relevant laws and regulations, it may be stored separately for the period stipulated in such laws.
Article 5 Procedures and Methods for the Destruction of Personal Information
The company destroys personal information without delay when the retention period has expired or the purpose of processing has been achieved.
The methods for destroying personal information are as follows.
Personal information in the form of electronic files is deleted using a method that makes it impossible to recover or reproduce.
Personal information recorded in paper documents is destroyed by shredding or incineration.
Information that must be retained in accordance with relevant laws and regulations is stored separately from other personal information and destroyed upon the expiration of the retention period.
Article 6 (Provision of Personal Information to Third Parties)
In principle, the company does not provide users' personal information to third parties.
However, personal information may be provided exceptionally in the following cases.
If the user has consented to provision to a third party in advance
Where there are special provisions in relevant laws
When relevant agencies, such as investigative bodies, request provision in accordance with lawful procedures
In the event of provision to a third party, we provide prior notice of the recipient, the purpose of provision, the items provided, and the retention period, and obtain the necessary consent.
Article 7 (Outsourcing of Personal Information Processing Tasks)
The company currently performs personal information processing tasks, such as website hosting, inquiry data storage, and website maintenance, directly in-house without entrusting them to external companies.
In the event that we entrust personal information processing tasks to external companies in the future, we will disclose the trustee and the details of the entrusted tasks through this Privacy Policy.
Article 8 (Transfer of Personal Information Abroad)
The company does not currently transfer personal information collected through its website overseas, nor does it store or process such information abroad.
In the event that personal information is transferred to overseas servers, overseas email services, visitor analysis services, etc. in the future, we will disclose the recipient, country of transfer, transferred items, purpose of transfer, date and method of transfer, and retention period in this Privacy Policy, and implement measures in accordance with relevant laws and regulations.
Article 9 (Rights of Users and Legal Representatives and Method of Exercising Them)
Users may exercise the following rights regarding their personal information processed by the company.
Request for access to personal information
Request for Correction of Personal Information
Request for deletion of personal information
Request to suspend personal information processing
Withdrawal of consent for the collection and use of personal information
You may exercise your rights by requesting it from the Chief Privacy Officer via telephone, email, or in writing. After verifying your identity, the Company will take action without delay in accordance with the procedures stipulated by relevant laws and regulations.
If a user requests the correction or deletion of personal information, the Company will not use or provide such personal information until the correction or deletion is completed. However, if such a request may be restricted in accordance with relevant laws and regulations, the reason will be provided.
Article 10 (Personal Information of Children Under the Age of 14)
The company does not intentionally collect personal information of children under the age of 14 through the website inquiry service.
If it is confirmed that personal information of a child under the age of 14 has been collected, we verify the consent of a legal representative or delete the relevant personal information without delay.
Article 11 Automatically Collected Information
The following information may be automatically generated during the use of the website for service operation and security purposes.
IP address
Connection time
Browser types
Operating System Information
Website Usage and Error Logs
This information is used solely for the purposes of verifying website usage, analyzing errors, improving services, preventing fraudulent use, and responding to security incidents.
Article 12 Use of Cookies
The company does not currently operate cookies to identify users or provide personalized advertisements.
In the future, if we use cookies for visitor statistics analysis or to provide website functions, we will inform you of the purpose of use and how to refuse them through this Privacy Policy.
Article 13 (Measures to Ensure the Safety of Personal Information)
The Company implements the following administrative and technical measures to prevent the loss, theft, leakage, forgery, alteration, or damage of personal information.
We limit the number of personnel authorized to handle personal information to a minimum.
Manages access rights to the personal information processing system.
Securely manage administrator accounts and passwords and check them regularly.
Controls unauthorized access to systems where personal information is stored.
Install a security program and update it regularly.
We regularly check whether the retention period for personal information has expired and destroy it.
We operate internal procedures to respond to security incidents, such as personal information leaks.
It is appropriate to remove security measures that are not actually being implemented from the text, and conversely, to add any encryption or backup measures that are currently in effect.
Article 14 (Personal Information Protection Officer)
The Company designates a Data Protection Officer as follows to handle user inquiries and complaints regarding the processing of personal information and to facilitate the exercise of user rights.
Chief Privacy Officer | [Name or Title]
Department in Charge | [Department Name or Hotel Operations Manager]
Phone Number | [Phone Number]
Email | [Email Address]
Business Hours | [Weekdays 00:00~00:00, etc.]
Users may contact the Chief Privacy Officer regarding inquiries, complaints, or requests for damage relief related to personal information protection that arise while using the website.
Article 15 (Methods for Remedying Infringement of Personal Information Rights)
If you need consultation or relief regarding a personal information infringement, you can contact the Personal Information Infringement Report Center or the Personal Information Dispute Mediation Committee.
Personal Information Infringement Report Center | 118 without area code
Personal Information Dispute Mediation Committee | 1833-6972
The Personal Information Protection Commission provides contact information for relevant reporting and dispute mediation agencies through its official website.
Article 16 External Site Links
The homepage may include links to maps, social media, or other external websites.
The privacy policy disclosed by the operator of the site applies to the processing of personal information after the user moves to an external site.
The company bears no responsibility for the processing of personal information on external sites, so please check the privacy policy of the relevant site.
Article 17 (Change of Personal Information Processing Policy)
The Company may amend this Privacy Policy if relevant laws or personal information processing methods change.
In the event of changes to the Privacy Policy, the details of the changes and the effective date will be announced on the website.
Announcement Date: July 16, 2026
Effective Date: July 16, 2026